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FAQ

  • How long before I receive my item?
    Item are usually processed between 1 to 2 days. Most orders are delivered within 7 to 10 days after processing. Though unusual and rare, you may experience delays that are sometimes caused by the carrier.
  • Can I return an item?
    Yes. Returns are accepted. You have 14 calendar days to return an item from the date you received it.To be eligible for a return, your item must be unused and in the same condition that you received it.Your item must be in the original packaging.Your item needs to have the receipt or proof of purchase.
  • What is your refund policy?
    Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
  • How do I contact you?
    Thebest way to contact us is by email. You can expect a response within 24 hours. Our email address are: info@kayolallc.com CS@kayolallc.com
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